Terms and Conditions
Terms and Conditions of the site
1. Introduction and Interpretation
1.1 Introduction The Buyer should read these terms and conditions carefully before using this website. By accessing or using this website the Buyer agrees to be legally bound by these terms and conditions. The Buyer should note that these terms and conditions may be modified and posted on the website from time to time. These Terms and Conditions apply to all transactions with Make It Yours UK. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time. You will be asked to agree to the terms and conditions each time you place an order. Please ensure that you are familiar with our current terms and conditions.
1.2 In these conditions: “BUYER” means the person who places and order for Goods or whose order for the Goods is accepted by the Seller. “GOODS” means the goods (including any installment of the goods or parts for them) which the Seller is to supply in accordance with these Conditions. The Buyer should note that all Goods depicted on this website (as from time to time modified) are available almost anywhere in the world. “SELLER” means Make It Yours UK . “CONDITIONS” means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in Writing between the Buyer and the Seller. “CONTRACT” means the contract for the purchase and sale of the Goods. “WRITING” means email or post.
1.3 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
1.4 The headings in these Conditions are for convenience only and shall not affect their interpretation.
1.5 By using this site you agree to the term and conditions of the site. We reserve the right to make changes to this site, the disclaimers and these terms and conditions at any time. The material and content contained within this website is made available to the Buyer for his or her personal non-commercial use only. Any other use of the material and content is forbidden and the Buyer must not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create any works of such material and content or suffer or allow the copying, reproduction, transmission, publishing, display, distribution, exploitation or creation of derivative works of the material and content. The Seller will take all reasonable precautions to keep the details of the Buyer secure. In the absence of negligence on the part of the Seller the Seller will not be held responsible for any losses caused as a result of unauthorised access to information provided by the Buyer.
2. Our Contract and Basis of Sale
2.1 You will have an opportunity to check and correct any input errors in your order up until the moment you submit and pay for your order. After submitting an order to us we will contact you via an email confirmation with the details of the products you have ordered.
2.2 After submitting an order for any custom item to Make It Yours UK , artwork will be requested from you. Please send this to the firstname.lastname@example.org email address as soon as possible.
2.3 We may decline all or part of your order for any reason, in which case we will contact you as soon as we can to let you know. When deciding whether or not to accept your order we or our payment processing partner may use certain information about you, including any received from credit reference and fraud detection agencies. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. We do not store credit card details nor do we share customer details with any 3rd parties
2.4 To order Goods the Buyer must follow the procedures set out in these conditions. Details of procedures, products, prices, payment and delivery are set out on this website. The Buyer will be given clear instructions as to how to navigate the online order process. The Buyer will be asked to provide accurate personal details.
2.5 These terms combined with the pricing policy, order form and payment method instructions form the total agreement between Seller and Buyer.
2.6 The Seller’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing. In entering into the Contract the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.
2.7 Any advice or recommendation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the storage, application or use of the Goods which is not confirmed in Writing by the Seller is followed or acted upon entirely at the Buyer’s own risk and accordingly the Seller shall not be liable for any such advice or recommendation which is not so confirmed.
2.8 Any typographical, clerical or other error or omission on this website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller. All advertised sizes and measurements are an approximation only. The Seller will endeavour to make sure that sizes and measurements are as accurate as possible but no guarantees can be given.
3. Prices and Payment and Orders and Specifications
All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges. The total cost of your order is the price of the products you order plus the applicable delivery charge. All costs and discounts will be set out clearly before you submit your order. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. We try very hard to ensure that all information on this site is accurate. However, occasionally, errors can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
3.1 The prices are listed in £GBP and are subject as stated inclusive of delivery costs and VAT. The Seller reserves the right to change the advertised price of Goods at any time. The price payable by the Buyer shall be the price in force at the time when the order is placed. The Buyer should note that there are certain destinations to which a delivery charge will be payable and there will be occasions when the Seller’s carrier makes an additional charge for delivery. Settlement of delivery charges in these instances will be the responsibility of the Buyer and charges must be reimbursed to the Seller in advance of delivery of the Goods.
3.2 The Seller reserves the right to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller (such as, without limitation, any foreign exchange fluctuation, currency regulation, alternation of duties, significant increase in the costs of labour, materials or the costs of manufacture). As already stated, the price payable by the Buyer shall be the price in force at the time when the order is placed.
3.3 Should a pricing error occur, the Seller will inform the Buyer if the price for the Goods is higher than that stated on the order. The Buyer may then choose either to proceed or to cancel the order.
3.4 The Buyer is obliged to follow the procedure set out in these terms and conditions when placing an order. By pressing “Proceed” on the order the Buyer consents to the terms and conditions. The Seller is not obliged to accept any order. If the Buyer’s order is accepted the Seller will confirm acceptance to the Buyer by online electronic means (“Confirmation”) to the email address provided by the Buyer. The Buyer should contact the Seller if he or she does not receive Confirmation of order.
3.5 The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order (including name, full delivery address, contact details and any applicable specification) submitted by the Buyer, and for giving the Seller any necessary information relating to the Goods within a sufficient time to enable the Seller to perform the Contract in accordance with its terms and also for ensuring that all information provided by the Buyer is accurate.
3.6 The Buyer warrants that the credit or debit card used by them in connection with the transaction belongs to him and that there are sufficient funds or credit facilities to meet the cost of any Goods ordered. The Seller reserves the right to obtain validation and verification of the authenticity of the credit or debit card before supplying the Goods.
3.7 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform to any applicable safety or other statutory requirements or, where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality or performance.
3.8 All orders are subject to availability of the Goods. If the Goods are unavailable the Seller will be at liberty to supply to the Buyer a substitute of an equivalent quality and price without notice (“the Substitute Product”). In the event that the Seller is unable to supply the Product or any substitute Product the Seller will notify the Buyer as soon as possible and reimburse any payment made. Any special offers are subject to availability and subject to change. The offer can be withdrawn at any time.
3.9 The Seller will endeavor to provide the best customer service possible. Should anything go wrong the Seller will make every effort to resolve the issue. However, should the problem be incapable of resolution, the Buyer may prefer to amend or cancel the order. In that case the Buyer should email the Seller.
3.10 The Buyer may cancel the order within 1 calendar day from the date of making the order. The Buyer must confirm his or her wish to cancel the order in writing via email 1 calendar day. The order will not be considered cancelled until notification in writing is received.
3.11 If the Buyer decides to cancel the order after the Goods have been dispatched and commenced their carriage (whether by carrier or by post), the Seller may charge the Buyer for carriage of the Goods. Buyers are advised to check the status of the order before requesting cancellation. Any charges will be communicated to the Buyer before the Seller confirms cancellation. If the item has already been delivered then the goods must be returned via standard postal service with a stamped proof of postage. The buyer pays all postage costs.
3.12 The Buyer should note that orders placed on Saturdays, Sundays or on public holidays and orders placed after 18:00 on normal working days will not be processed until the next working day. Our working days are Monday to Friday excluding Bank Holidays.
3.13 The Buyer should note that subject to the provisions of clause the Seller will use endeavour to deliver any order placed before 14th December in time for Christmas, but the Seller cannot give any guarantee in this regard. Furthermore orders placed after 14 December will possibly be delivered in the first week in January, but again this is subject to provisions.
3.16 The seller reserves the right to change the specification of any items listed on the website.
3.17 With regards to bespoke products, the Buyer should be aware that in most cases it impossible to find an alternative buyer for Bespoke Products and as such, if the Buyer rejects without good reason, then the Company can pursue the Buyer for its loss and expense.
4. Returns, Cancellations, Refunds and Payment
4.1 Payment will be made by credit or debit card via PayPal and will be taken when the order is placed. This is to protect the Seller from card fraud.
4.2 Payment can only be made using PayPal. Credit and Debit cards can also be used via PayPal.
4.3 The Buyer may return any delivered Goods within 30 days of delivery only if the item is damaged or faulty. The Buyer must notify the Seller in writing via email to email@example.com. Any items that are the incorrect size as a result of the buyer failing to take accurate measurements may be exchanged or refunded but the buyer will be liable for the returns postage. The seller will usually cover the cost of sending out the new product.
We don’t offer returns on custom items, personalised goods or underwear. These items are exempt from the Sales of Good Act.
4.4 The Seller will not accept returns or cancellations if the Goods have been altered by customising the Goods in any way or doing anything that could be deemed to be an act of the Buyer accepting the Goods as his or her own. The Buyer must keep any Goods he or she intends to return to the Seller in good condition. The Goods must be returned in the same condition as the condition in which they were delivered. Care must be taken to ensure that Goods returned are packed well to avoid damage or loss in transit. *Please note that we reserve the right to offer a partial refund on all custom items. A partial refund will be issued after the cost of the parts have been deducted from the final purchase price. This will need to be agreed by the buyer and seller prior to accepting a return. The buyer will pay all postage costs for unwanted items.
4.5 The Seller will process refunds within 5 working days. If a refund has been requested once the product has left for delivery or has already been delivered, the 5 working days commence from the time that the product has been returned to the sellers premises. Where exchange rates of currency are involved, the refund will be made in £GBP at the current exchange rate. The Seller does not accept any responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund.
5. Delivery and Fees
5.1 Delivery to any location is offered. The delivery lead times can be found on the dedicated delivery page, this varies with regards to the buyers location. We do everything we can to meet the delivery times specified in this section, however, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. Please allow extra time for at busy periods such as the Holiday Season. Some deliveries may need to be signed for and it is the buyers responsibility to ensure you are home or able to collect the item if the courier was unable to deliver your item. If the item has been signed for on your behalf or at your address then we will assume that you have received the item. If you are not at home and delivery was not possible or you were unable to collect your item in the allotted time given, we reserve the right the right to apply further delivery charges should you require us to re-send your item. Please make sure you keep the receipt enclosed with your goods.
5.2 We make every effort to keep our delivery charges as low as possible. Our charge depends on the weight and size of your order. Once you have added products to your Shopping Basket, the appropriate charge will be added automatically and shown on the subsequent invoice page. You will always be able to see this charge before submitting your order and there may be additional postage options depending on your selection.
6.1 Subject to the conditions set out below the Seller warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of 1 month from the date of their delivery. The above warranty is given by the Seller subject to the following conditions:
6.2.1 The Seller shall be under no liability in the event that the Seller in its absolute discretion makes any change to the specification of the Goods which are required to comply with any applicable safety or statutory requirement or otherwise or which do not materially affect the quality and fitness for purpose of the Goods.
6.2.2 The Seller shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow the Seller’s instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Seller’s approval.
6.2.3 The Seller shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment.
6.2.4 The above warranty does not extend to parts, materials or equipment not manufactured by the Seller, in respect of which the Buyer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Seller.
6.3 Subject as expressly provided in these Conditions and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977 and/or the Unfair Terms in Consumer Contracts Regulations 1999), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
6.4 Where the Goods are sold under a consumer transaction the statutory rights of the Buyer are not affected by these Conditions.
6.5 If the Goods delivered are not the Goods ordered by the Buyer (including any substitute product) the Buyer shall be entitled to reject the Goods. Subject to this, any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 14 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. The Seller will ask that the buyer to submit images clearly showing the damage before any action is taken.
6.6 Except in respect of death or personal injury caused by the Seller’s negligence the Seller shall not be liable to the Buyer by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any consequential loss or damage (whether for loss of profit of otherwise), which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer, except as expressly provided in these Conditions.
6.7 The Seller shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller’s reasonable control:
6.8.1 Act of God, explosion, flood, tempest, fire or accident;
6.8.2 War or threat of war, sabotage, insurrection, civil disturbance or requisition;
6.8.3 Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
6.8.4 Import or export regulations or embargoes;
6.8.5 Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);
6.8.6 Difficulties in obtaining raw materials, labor, fuel, parts or machinery;
6.8.7 Power failure or breakdown in machinery.
6.9 The Seller will not accept any responsibility for any third party costs incurred for late deliveries, failed deliveries or incomplete deliveries. It is the Buyers responsibility to ensure that the items are ordered to arrive before the date they are required.
7. Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged or faulty, please call or email us at firstname.lastname@example.org.
7.1 If your item has not arrived after the lead time stated please check that your delivery address is correct and that Royal Mail have no left you a card stating that they have ‘Something for you’. If the address is correct and there is no card please still check with you Royal mail collections office as sometimes they do forget to leave cards. If they don’t have the package them please contact us at email@example.com asap and we will help resolve the issue. More information can be found via our FAQ page.
8. This Website
8.1 Make It Yours UK and its suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
8.2 All of the products here are 100% Unofficial and the designs are custom idea inspired by certain subjects. Each is an original piece which does not knowingly infringe on any copyrighted designs. Any artwork, brands, characters, logos or names remain the property of the respective copyright holders and we claim no ownership over these whatsoever. No harm or malice is intended.
10. Design Variation
10.1 Whilst Make It Yours UK makes every effort to ensure that goods supplied correspond to in every respect with the sample, specification or description, provided as the case maybe, Make It Yours UK is not responsible for the minor variations in specification, colour or other design features, and in the case of business purchasers no such minor variation shall entitle the Purchaser to withdraw the contract or shall be the subject of any claim against Make It Yours UK by the Purchaser. The colours in the images are a rough representation of the colours of the actual product but due to differences in monitor tones and various devices filtering the colour is not always going to be 100% accurate. All of the items are handmade hence designs may differ slightly from the next.
10.2 Please note that all of our designs are custom ideas inspired by certain subjects and each is an original piece which does not infringe on any copyrighted designs. These designs are purely tribute only and are 100% unofficial. Any words are for description only. Any artwork, brands, characters, logos or names used remain the property of the respective copyright holders and we claim no ownership over these whatsoever. no harm or malice is intended.
11. Obligations of Make It Yours UK
In the event that any Purchaser submits any order to Make It Yours UK or uses any or all of the Services in such a way as may in Make It Yours UK opinion expose Make It Yours UK to the risk of legal or other proceedings or expose Make It Yours UK to loss or damage of any kind or being of a nature that contradicts beliefs held by Make It Yours UK, Make It Yours UK reserves the right to refuse to process or continue processing any order or to withdraw, suspend or cancel. Once the original payment has been refunded the contract is null and void.
Make It Yours UK will not reproduce any copyrighted designs unless they have received written confirmation from the copyright owner. All images which incite copyright infringement will be refused. Make It Yours UK reserve the right to refuse to print any images which they believe to be inappropriate or infringe copyright in anyway.